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Useful information:

  • blue point international is one of the leading online retailers located in Thailand with more than 30,000 annually shippings worldwide.

  • blue point international was established in 2004 with the aim to offer people around the world the best products from Thailand.

  • We have an eBay Store since 2005 - blue-point-international - but there we can only provide a small range of our products. You are always welcome to buy in eBay, but please understand that we have a different calculation in eBay - we have to add the ebay fees - approx. 10-14%.

  • Our shop is very new and offers some amenities you wont find in other shops actually now. Our prices are based on the Thai Baht, this is the currency we have to pay all goods and also all shipping fees. These prices will be adjusted twice a day with the help of the European Central Bank which shows the exchange rates in your respective local currency. Our shop provides an elaborate system to calculate the best - lowest - shipping fee - in case you buy more items.

  • In case you find mistakes regarding the english language - calculation errors and more we would be very grateful - please contact us -  we can need your help - we would like to improve our appereance as best as we can.

  • Please keep in mind that we are not native english speaking - so please excuse mistakes.


Checkout:

  • After you have finished your purchase go to your shopping card - then you can pay immidiately with PayPal Express-Checkout.

  • In case you want to make money transfer to our German bank account - please sign in - then you will find our German bank account data (for customers from the euro area - with IBAN and BIC).

  • After your purchase you will get a confirmation e-mail with all details of your purchase.

  • In case you did not receive this e-mail within 24 hours please contact us.

  • Please also check your spam filter and check if your e-mail address is correct.

  • On the day of shipping you will get a dispatch mail with further information.


Shipment/Carrier:

  • Our carriers are DHL Thailand and Thai Post - we ship registered (by airmail) in neutral cover.


Processing time:

  • All orders are shipped within 1 business day, usually the next workday after cleared payment.


Delivery time:

  • 95% of our shipments arrive in a time frame of 7-16 working days, however, it may take in very rare cases even up to 30 days. We would be very happy if you get your parcel the next day after you ordered -  unfortunately we can provide this service only with answering your e-mails.

  • After posting your parcel we have no influence on the exact shipping time - it depends on the service of the destination country. If your package takes longer than announced or if you have any questions or concerns, please contact us by e-mail - we're here to help you. We ship worldwide. Shipping with EMS - (express shipping - delivery time approx. 3-5 business days) is available on request - but very expensive.


Shipping Address:

  • When paying with PayPal we will ship to your registered address in PayPal (you can add in PayPal easily multiple shipping addresses).


Redemption:

  • You can return new, unopened items within 14 days after receipt by registered mail to blue point international Co., Ltd. - 68/124 Kwang Road - Muang - Phuket 83130 - Thailand. In case of an error on our side (you received an incorrect or defect item, e.g.), we will refund also the cost of the reshipping. Please understand that we can only accept sufficient prepaid parcels.


Shipping costs:

  • DHL and Thai Post shipping fees depend only on the weight of the shipment - they charge every gram.

  • Of course we will try to keep costs as low as possible and in case you buy multiple items we have in our shop an elaborate system of calculation to determine the best shipping costs.

  • If you buy multiple items and the shipping costs do not appear or seems far too high please feel free to sent us a "shipping request ". We than recalculate your purchase and offer you the cheapest possible shipping costs.


Reimbursement for lost shipping:

  • In reason of item lost (has never happened until today) you will get a full refund after the investigation by DHL, Thai Post or EMS is completed.


Important:

  • If you have questions about the product or the whole process of buying and paying please contact us by e-mail before purchasing.

  • We try to answer all your questions within 24 hours.